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Workshop 2 Employee Counseling/Citizen Interaction Group Problem Solving/Writing

Wednesday, January 30, 2019
All Day Event
Buffalo Grove FD
1051 Highland Grove Drive
Buffalo Grove, IL 60089

Workshop 2 Employee Counseling/Citizen Interaction Group Problem Solving/Writing

Workshop #2 will focus on the techniques of counseling employees and practice exercises.  It will also cover communicators skills, interviewing techniques, conflict resolution, counseling, and coaching techniques. By taking this workshop the candidate for promotion and current supervisors) will learn the  factors of good communicators to effectively  counsel employees.  You will learn  the problem‐solving model and  the  different  techniques  used to resolve conflicts that may arise during shift work.

The Group Problem Solving & Wring Exercise will focus on how small leaderless groups come together to solve a departmental problem and then write a report on the group’s recommendations on solving the problem.  By participation in this workshop you will learn about the skills,  strategies,  and  knowledge  needed  to  be  productive  in  group  exercises.  In addition, you will learn how to gather data, choose relevant data and information, and then present the findings and recommendations in an organized written report.  If you are a supervisor, even if you are not preparing for promotion, this workshop will teach you how to effectively use a group to accomplish a task.  The workshop will also instruct you how to prepare a comprehensive written report. 


PO Box 7, Skokie, IL 60076-0007
Tel: 847.966.0732 / 800.662.0732
Fax: 847.966.0782
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